FAQ's

Everything in our store is "made on demand" after each order is placed. There is no premade inventory kept in stock for most items.

We are a small family owned business and due to order volume, employee call outs, equipment breakdowns etc. order surges due to sales/holidays, production time for your order can vary between 2-10 business days.

Shipping speed is up to the mail service the customer selects at checkout, it has no impact upon production speed.

All orders are processed in the order they are placed.

RETURN OR EXCHANGE PROCESS

• Contact us within 30 days of purchase. Use the chat feature on the website to connect with us regarding returns or exchanges. After 30 days, we are unable to process any returns or exchanges.
• Return your items within 7 days of receipt of your shipping label. If you do not send your exchange on time, your request may be cancelled. 
• Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund or exchange request.
• If a refund is approved, the refund request will be processed within 1-5 business days after approval. If an exchange is approved, the exchange will be processed within 1-5 business days of the items being received. 
• If your items are not approved, according to the eligibility rules below, you will be sent a notification of rejection and a shipping invoice so that the items can be mailed back to you. We are not responsible for any shipping costs or costs of products associated with rejected returns or exchanges.
• Exchanges are free for one round of exchanging items. 

ELIGIBLE ITEMS

• Items must be in original condition, unworn (other than trying on the garment) and unwashed. Customers MUST return the item(s) to us in "like new condition" to be eligible for refunds or exchanges.
• Items with visible signs of use including deodorant stains/cosmetic stains, perfumes/scents, animal hair, excessive lint, etc. will not be accepted and will be sent back to the customer at their expense.
  
• If the original shipping package can be used to ship the item back, please do so, other wise the customer will be responsible for suppling the packaging.

CARE & DAMAGE DISCLAIMER

• We are not responsible for damage caused by improper washing or drying of your garments.
• This includes (but is not limited to) shrinkage, cross-dyeing, excessive lint, fading, distortion, or any damage caused by bleach, fabric softeners, or other harsh chemicals.
• Please follow the care instructions provided on the garment tag to keep your items in great shape.
• Items returned with damage due to improper care will not be eligible for refund, return, or exchange.

COSTS

• We cover shipping costs for one round of exchanges and returns in the United States under most circumstances. The items will be shipped for free via a pre-paid return shipping label that will be provided.
• Exchanges or returns are free for one round of exchanging items. Any further exchanges or returns will be paid for by the customer and need to be shipped back to the following address:

Reformed Sage LLC

120 E 38th Street

Ste 101 

Garden City, ID 83714   

• Customers are responsible for entering their own address accurately at checkout. We do not cover reshipment costs for customers who fail to ensure their address is accurately entered during the check process. Customers who incorrectly enter their address and need their order shipped back out, or a new order made and shipped out, are responsible for all costs associated with the new shipment.
• Original shipping charges are non-refundable under any circumstances.
• If your package is marked as "Undeliverable" or "Return to Sender", a re-shipping fee will be required to be paid by the customer.
• Internationally shipped items are not eligible for free exchanges. You will be responsible for covering all shipping costs.
• We typically cover return shipping costs; however, an exception applies to orders returned solely to take advantage of a promotion. In such cases, customers are responsible for the return shipping costs.
• By completing checkout and paying for your order, you agree to the terms and conditions listed on this page.

Dealing with the Post Office can be a pain. Insure your order with our Shipping Protection! Have peace of mind knowing we will take care of your order hassle free.

Coverage includes packages that are lost in transit or damaged. We will replace and reship your order for FREE if any of those conditions are met.

Coverage takes effect immediately following checkout.

For orders that are lost or appeared delayed in the USPS tracking system, customers must wait 10 business days from the last status update before an order becomes eligible for reshipment.

Coverage does not include delays incurred by the post office/mail system or delays we may incur in production. Once your order ships, this service is not refundable for any reason.

Coverage does not include orders that are marked "delivered" but the customer states they have not received their order.

If our shipping protection is not purchased at the time of checkout, customers will be referred to USPS to file a claim for any orders that are lost, damaged during transit.

Coverage may not be added once the order ships. Coverage only provides 1 instance of a free replacement & reshipment per Shipping Protection ordered by the customer before their order is shipped.

The graphics for apparel are slightly enlarged on the mockups for the website so customers can more easily see the details of the designs.

The actual printed designs on the apparel will be slightly smaller than what is seen on the website depending on the design to allow for proper fit of apparel choices ranging from S-4XLTALL.

The Reformed Sage is committed to ensuring that our website is accessible to everyone. To make the use of our websites a positive experience, we endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 A/AA. We continuously seek to enhance our website, and increase the accessibility of our digital content, for all of our customers. If you have an accessibility-related question or comment, or if you are having difficulty accessing information on this website, please contact us using the chat feature on the website so that we can provide you with the information you need through alternative means.