CREATE ON DEMAND:
Everything in our store is "create on demand" after each order is placed. There is typically no premade inventory kept in stock for most items. We are a small family operation and due to order volume, which fluctuates seasonally, production time for your order can vary between 2-21 days, then shipping times depending on the class of shipping you chose when you placed your order.
LASER ENGRAVED ITEMS:
Each laser engraved item is one of a kind and made in our studio so please understand the item will appear slightly different than what is pictured in the image, within reason. Due to the laser engraving process, and variance in woods due to temperature and humidity, be aware there can be a margin of variation of the engraving by .10-.25mm depending on the project.
PHONE CASE LIABILITY WAIVER:
When you order a phone case from our site, you agree to the following terms: Our warranty only covers any defects in craftsmanship to our cases. Our warranty does NOT cover normal wear and tear. Our warranty does NOT cover if your case is stolen, lost, dropped, or broken from any other misuse. When you order a phone case you agree to indemnify Reformed Sage LLC regarding any damages that our products may cause in conjunction with using our products and your phone. We do NOT guarantee that our products will protect your phone from any and all possible damage. We do NOT offer any warranty on your phone used in connection with our products.
Living in a fallen creation and being a descendant of Adam, mistakes are going to happen. If we didn’t get your order right, or there appears to be a problem with the design or product that can be traced to the manufacturing process, we are happy to fix it for you at no charge. We guarantee the quality of your order and will make every effort to make it right by you.
Please contact us at ReformedSage@gmail.com regarding your return/exchange request if you need a different size. We are happy to change the size of an apparel order prior to its manufacture and shipment. After manufacture there is a 25% fee to change the size.
If you received the wrong size because you ordered the wrong size and did not inform us and now need to make an exchange, the customer is responsible for return shipping costs + difference in cost for the new size, if any if needing a larger size. We do not accept returns due to "change of mind" by the customer after the order has been shipped.
Upon return to our location your order will be inspected for damage. If the item(s) in question returns undamaged and unused meaning we can place it back stock, we will issue a full refund. If your item is returned and it appears damaged, stained etc., we will not issue a refund whatsoever.
We will accept returns/exchanges for items within 14 days of delivery to the customer.
If there is a problem with the manufacture of your order resulting in a defect, we will replace/refund product(s) you ordered at your preference.
We do not issue refunds due to "change of mind" by the customer.
We do not issue refunds for shipping charges.
We do not issue refunds for any mail service issues except for First Class Mail shipments. If your item is lost or damaged in transit, please contact the shipping carrier and file a claim as Priority Mail comes standard with $100 insurance coverage through USPS.
We will accept returns/offer refunds for items within 14 days of delivery to the customer.
USPS offers a program that provides better visibility on your mail through their Informed Delivery program. You can digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mail pieces and track packages in one convenient location. You can sign up for Informed Delivery here.
ORDERS “LOST IN TRANSIT” OR DAMAGED:
We are happy to provide guidance for you to be reimbursed. We utilize USPS for the vast majority of our shipments. Their standard policy for “missing mail” can be found here. If your order was lost or damaged by UPS in transit to you, and you selected a mail class that came with insurance, you can file a claim for reimbursement using this link. We do not offer free replacements for orders damaged or lost shipments. USPS’s policy is to reimburse customers whose packages were lost in transit or damaged. After this reimbursement by USPS for damaging your product, we pray you will consider making a replacement order with us.
Customers must contact us within 30 days of the delivery date regarding any problems with their orders. After 30 days post-delivery, we provide no refunds or exchanges.
ORDERS SENT TO THE WRONG ADDRESS:
Orders that are shipped to the wrong address due to customers using an incorrect address at the time they placed their order, are not reimbursable and will not be replaced. Often many customers use autofill to place their orders and have found out later to have entered and incorrect address as we simply cannot replace all these orders for free. Please ensure before you place your order that you use the correct address.
ORDERS THAT SHOW “DELIVERED” BUT YOU DID NOT RECEIVE IT:
If your order says it has been delivered and you can’t find your order, we suggest looking in and around your delivery location or contacting your neighbors first. 99% of the customers who email us regarding a packaged that was "delivered" find their package within 24 hours. Please contact the postal carrier before contacting us.
We ship internationally! Customers are responsible for any/all taxes/duties imposed by their host country.
The graphics for apparel are enlarged on the mockups for the website for customers to more easily see the designs. The actual printed designs on the apparel will be somewhat smaller than what is seen on the website depending on the design.