FAQ

CREATE ON DEMAND:

Everything in my store is "create on demand" after each order is placed. There is typically no premade inventory kept in stock for most items. We are a small family operation and due to order volume which fluctuates seasonally, production time for your order can vary between 2-21 days, then shipping times depending on the class of shipping you chose when you placed your order.

LASER ENGRAVED ITEMS:

Each laser engraved item is one of a kind and made in our studio so please understand the item will appear slightly different than what is pictured in the image, within reason. Due to the laser engraving process, and variance in woods due to temperature and humidity, be aware there can be a margin of variation of the engraving by .10-.25mm depending on the project.

PHONE CASE LIABILITY WAIVER:

When you order a phone case from our site, you agree to the following terms: Our warranty only covers any defects in craftsmanship to our cases. Our warranty does NOT cover normal wear and tear. Our warranty does NOT cover if your case is stolen, lost, dropped, or broken from any other misuse. When you order a phone case you agree to indemnify Reformed Sage LLC regarding any damages that our products may cause in conjunction with using our products and your phone. We do NOT guarantee that our products will protect your phone from any and all possible damage. We do NOT offer any warranty on your phone used in connection with our products.

RETURN/EXCHNAGE POLICY:

Living in a fallen creation and being a descendant of Adam, mistakes are going to happen. If we didn’t get your order right, or there appears to be a problem with the design or product that can be traced to the manufacturing process, we are happy to fix it for you at no charge. We guarantee the quality of your order and will make every effort to make it right by you.

Please contact us at ReformedSage@gmail.com regarding your return/exchange request if you need another size. We do not accept returns due to "change of mind" by the customer.

We will accept returns for items within 30 days of delivery to the customer.

REFUND POLICY:

If you are not satisfied with your order, we are happy to issue you a refund for value of the products you ordered. Upon return to our location your order will be inspected for damage. If the item(s) in question return undamaged and we can return them to stock, we will issue a full refund. If your item is returned and it appears damaged, stained etc. prior to your return shipment to us, we will not issue a refund whatsoever.

We do not issue refunds due to "change of mind" by the customer.

We do not issue refunds for shipping charges.

We will accept returns/offer refunds for items within 30 days of delivery to the customer.

INFORMED DELIVERY: 

USPS offers a program that provides better visibility on your mail through their Informed Delivery program. You can digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mail pieces and track packages in one convenient location. You can sign up for Informed Delivery here.

ORDERS “LOST IN TRANSIT” OR DAMAGED:

We are happy to provide guidance for you to be reimbursed. We utilize USPS for the vast majority of our shipments. Their standard policy for “missing mail” can be found here. If your order was lost or damaged by UPS in transit to you, and you selected a mail class that came with insurance, you can file a claim for reimbursement using this link. We do not offer free replacements for orders damaged or lost shipments. USPS’s policy is to reimburse customers whose packages were lost in transit or damaged. After this reimbursement by USPS for damaging your product, we pray you will consider making a replacement order with us.

Customers must contact us within 30 days of the delivery date regarding any problems with their orders. After 30 days post-delivery, we provide no refunds or exchanges.

ORDERS SENT TO THE WRONG ADDRESS: 

Orders that are shipped to the wrong address due to customers using an incorrect address at the time they placed their order, are not reimbursable and will not be replaced. Often many customers use autofill to place their orders and have found out later to have entered and incorrect address as we simply cannot replace all these orders for free. Please ensure before you place your order that you use the correct address.

 

ORDERS THAT SHOW “DELIVERED” BUT YOU DID NOT RECEIVE IT:

If your order says it has been delivered and you can’t find your order, we suggest looking in and around your delivery location or contacting your neighbors first. 99% of the customers who email us regarding a packaged that was "delivered" find their package within 24 hours. Please contact the postal carrier before contacting us.

INTERNATIONAL ORDERS:

We do not ship internationally at this time.