FAQ

LASER ENGRAVED ITEMS:

As of right now, since this is a one man operation, all laser engraved items are typically processed on the weekends and mailed out the first Sat, Sun, Monday after your order. Each laser engraved item is one of a kind and made by me in my home so please understand the item may appear slightly different than what is pictured in the image, within reason. I do not offer returns for these items, I will either refund your money or send you a new one depending on what your preference is. I will be happy to work with you.

Due to the laser engraving process, there is typically a margin of variation by 1-2 mm depending on the project.

PHONE CASE/SCREEN PROTECTOR WARRANTY:

Our warranty only covers any defects in craftsmanship to our cases and screen protectors. Our warranty does NOT cover normal wear and tear. Our warranty does NOT cover if your case is stolen, lost, dropped, or broken from any other misuse. Or if your screen protector cracks or breaks. The Reformed Sage shall NOT be liable for any damages that our products may cause in conjunction with using our products and your phone. We do NOT guarantee that our products will protect your phone from possible damage. We do NOT offer any warranty on your phone used in connection with our products.

PRINTED/EMBROIDERED ITEMS

Due to the print volume at our printing facility, 97.66% of our orders are shipped in under 5 business days. Over half of our orders are shipped within 3 business days or less.

RETURN POLICY:

Because we are primarily a "create- on-demand" store, each item is uniquely created when you purchase it. We only offer returns/refunds on defective or damaged products. We do not offer returns/refunds for incorrect sizing of apparel, wrong address or unclaimed shipments. Please be sure to utilize our size chart to ensure you are ordering the correct size.

If you receive defective/damaged items please contact us emailing us directly at ReformedSage@gmail.com with photos of the defective/damaged item.

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