CREATE ON DEMAND:
Everything in my store is "create on demand" after each order is placed. There is typically no premade inventory kept in stock for most items. We are a small family operation and due to order volume which fluctuates seasonally, production time for your order can vary between 2-21 days, then shipping times depending on the class of shipping you chose when you placed your order.
LASER ENGRAVED ITEMS:
All laser engraved items are typically and mailed out the first Sat, Sun, Monday after your order. Each laser engraved item is one of a kind and made in our home studio so please understand the item may appear slightly different than what is pictured in the image, within reason. Due to the laser engraving process, and variance in woods due to temperature and humidity, be aware there can be a margin of variation of the engraving by .10-.25mm depending on the project.
Our warranty only covers any defects in craftsmanship to our cases and screen protectors. Our warranty does NOT cover normal wear and tear. Our warranty does NOT cover if your case is stolen, lost, dropped, or broken from any other misuse. When you order a phone case you agree to indemnify Reformed Sage LLC regarding any damages that our products may cause in conjunction with using our products and your phone. We do NOT guarantee that our products will protect your phone from any and all possible damage. We do NOT offer any warranty on your phone used in connection with our products.
Living in a fallen creation and being a descendant of Adam, mistakes are going to happen. If we didn’t get your order right, or there appears to be a problem with the design or product that can be traced to the manufacturing process, we are happy to fix it for you at no charge.
Please contact us at ReformedSage@gmail.com with photos of the item in question. Because we are a "create-on-demand" store, each item is uniquely created after you purchase it. Our non-laser engraved apparel is made by a vendor who we partner with. Since we partner with them, we are able to offer such a huge selection of colors, sizes and product combinations to our customers. Our vendor makes and ships out the apparel on our behalf. Since your order is made “on demand” after it was placed, no inventory of premade apparel is kept. We do not accept any returns for apparel.
If you want to return a laser engraved item and there is no problem with the product itself, please reach out to us via email and let us know. We will accept returns for only 14 days after delivery.
We are very thankful for your support and orders with us. If you are not satisfied with your order, we are happy to issue you a refund for value of the products you ordered minus 25% for all non-laser engraved apparel and minus 15% for all laser engraved products if the products have already entered production, have been shipped or if it is within 14 days since the apparel/item was delivered.
If the apparel hasn't entered production, we will issue you a refund of the full amount. This helps us manage the costs involved with having a “made on demand” business.
The only other refund we offer is if the glass from our Wall Art collection breaks in transit by itself and the frame is undamaged. We provide a $10 refund for the glass. This is faster and easier for the customer than trying to chase down the mail carrier to get a single pane of glass replaced. Most frame shops carry glass panes that can be purchased for right around $10. Hobby Lobby being a place to get them.
We simply cannot afford the cost of replacing free of charge orders that are damaged by mail carriers in transit and hope to stay in business. If your frame was damaged, we recommend customers pursue reimbursement with the carrier that damaged your order. We take great care in packing your order's as carefully as we can prior to shipping to help avoid damaged orders.
USPS offers a program that provides better visibility on your mail through their Informed Delivery program. You can digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mail pieces and track packages in one convenient location. You can sign up for Informed Delivery here.
ORDERS “LOST IN TRANSIT” OR DAMAGED:
We are happy to provide guidance for you to be reimbursed. We utilize USPS for the vast majority of our shipments. Their standard policy for “missing mail” can be found here. If your order was lost or damaged by UPS in transit to you, and you selected a mail class that came with insurance, you can file a claim for reimbursement using this link. We do not offer free replacements for orders damaged or lost shipments. USPS’s policy is to reimburse customers whose packages were lost in transit or damaged. After this reimbursement by USPS for damaging your product, we pray you will consider making a replacement order with us.
Customers must contact us within 30 days of the delivery date regarding any problems with their orders. After 30 days post delivery, we provide no refunds or exchanges.
ORDERS THAT SHOW “DELIVERED” BUT YOU DID NOT RECEIVE IT:
If USPS shows your order has been delivered and you can’t find your order, we suggest looking in and around your delivery location or contacting your neighbors first. 99% of the customers who email us regarding a packaged that was "delivered" find their package within 2-3 days.
Sometimes mail carriers place packages in more discreet locations to protect them from theft or weather damage. To help you locate your order we use black envelopes for smaller items, brown cardboard boxes for larger items and white “pizza” boxes for wall art. Each package will contain our logo on the outside of the package. We do not replace offer store credit or refund orders that have been marked “delivered” by USPS. We recommend reviewing USPS’s help guide for “delivered but not received” mail here.
We only ship to the US and APO addresses. We do not ship internationally.