FAQ's
Welcome to our FAQ, we are so happy to have you visit our website.
MADE ON DEMAND:
Everything in our store is "made on demand" after each order is placed. There is no premade inventory kept in stock for most items.
We are a small family owned business and due to order volume, employee call outs, equipment breakdowns etc. order surges due to sales/holidays, production time for your order can vary between 2-10 business days.
Shipping speed is up to the mail service the customer selects at checkout, it has no impact upon production speed.
All orders are processed in the order they are placed.
LASER ENGRAVED ITEMS:
Each laser engraved item is one of a kind and made in our workshop so please understand the item will appear slightly different than what is pictured in the image, within reason.
Due to the laser engraving process, and variance in woods due to temperature and humidity, be aware there can be a margin of variation of the engraving by .10-2mm depending on the project.
Returns & Exchanges
Read our fully policy here.
Shipping Protection
Dealing with the Post Office can be a pain. Insure your order with our Shipping Protection! Have peace of mind knowing we will take care of your order hassle free.
Coverage includes packages that are lost in transit or damaged. We will replace and reship your order for FREE if any of those conditions are met.
Coverage takes effect immediately following checkout.
For orders that are lost or appeared delayed in the USPS tracking system, customers must wait 10 business days from the last status update before an order becomes eligible for reshipment.
Coverage does not include delays incurred by the post office/mail system or delays we may incur in production. Once your order ships, this service is not refundable for any reason.
Coverage does not include orders that are marked "delivered" but the customer states they have not received their order.
If our shipping protection is not purchased at the time of checkout, customers will be referred to USPS to file a claim for any orders that are lost, damaged during transit.
Coverage may not be added once the order ships. Coverage only provides 1 instance of a free replacement & reshipment per Shipping Protection ordered by the customer before their order is shipped.
WEBSITE APPAREL GRAPHICS:
The graphics for apparel are slightly enlarged on the mockups for the website so customers can more easily see the details of the designs.
The actual printed designs on the apparel will be slightly smaller than what is
seen on the website depending on the design to allow for proper fit of apparel
choices ranging from S-4XLTALL.
WEEKEND SALE/SHORT RUN PROMOTIONS
Our weekend sale promotions/short run promotions cannot be combined with first time customer discount of BLESS15.
Our Free shipping unlock can be combined with our weekend promos or the first time customer discounts.
